FAQ

Do I have to buy premium functions straight away or can I test connactz first?

How can I change my package?

What payment options do you offer? Is my data secure?

What should I do if I am not satisfied?

Who does a package apply to?

Are there hidden costs such as commissions?

How long does a package run for?

How long is the notice period for my plan?

Who can see my calendar entries, gigs, fees and other details?

Will I be notified of changes to the calendar?

How can I enter events in the calendar?

Why should I block private events such as vacations?

Can I use connactz to check the availability of my team members?

What is the difference between an invitation to tender and searching the artist directory?

How do I find the best artists for my event?

How can I end my call for artists?

Do I have any obligations when I create a tender?

How long does it take until I receive offers in response to my tender?

How do I receive offers from artists?

Will my contact details be passed on?

Why should I specify a budget and who can see it?

What happens after I have chosen my favorite artist?

How does communication with event organizers work?

What happens if I am not available?

How will I be informed about new inquiries or bookings?

Can I control my availability flexibly?

Can I also enter requests that I receive by phone or e-mail?

How do I receive requests for performance opportunities?

Who is the Silver Agent suitable for?

Will I receive more requests if I provide more information?

Can I customize the type of requests for my music project?

How does automatic appointment management work?

Can I have more than one line-up for a music project?

Who should choose the Gold Agent?

How long does it take for gigs to be proposed?

How does the request algorithm work?

Who is connactz for?

What happens when I activate the 'Public' button in my profile?

How can I join projects?

Why should I add members to my projects?

Is support available if I need help?

What happens if I am not available?

How will I be informed about new dates for my projects?

Can I integrate the book-me button on my own website or social media?

How does the direct request work?

What if my availability changes?

Can I link my own calendars?

How do I find the perfect shooting days for my project?

Which positions and which personnel can I plan within my projects with connactz?

What is the staffing agent and how does it work?

How quickly can I get started with connactz?

Can I also book freelancers with connactz?

How do I coordinate my film crew more efficiently?

How does communication work in my film projects?

Can connactz be synchronized with my calendar?

Forgotten password or login does not work

Reset a forgotten password and get help if account access is unavailable.

Error when connecting the Apple calendar (app-specific password)

Check Apple credentials: reveal the password and look for accidentally copied spaces.

Calendar synchronization: appointments are missing or do not update

Check feed settings, calendar subscriptions, and delayed updates without sharing private links.

Why don't I see any availabilities (gray bars) in the staffing agent's schedule?

Understand missing calendar bars and incomplete availability data.

Why are my team members not receiving emails?

Solutions when invitations or staffing requests are not received.

Get personal support

Contact support by email and manage account support access deliberately.

Request custom solutions for film productions

Describe custom requirements and clarify feasibility, scope, and costs.