You can send questions about connactz to [email protected]. The scope and priority of personal support depend on your project plan or the arrangements agreed with you.

Contact support

Include your project name and briefly explain what you are trying to do and what happens instead. For technical issues, add the error message, your device, and your browser.

A screenshot can help. First hide passwords, private calendar links, credentials, and personal information that is not needed.

Enable support access

Support access allows authorized connactz support staff to access your account. Enable it only when support asks you to do so for troubleshooting:

  1. Open your account settings from the avatar menu.
  2. Go to the Security section.
  3. Enable Support access.
  4. Turn it off again when the joint troubleshooting session is complete.

Support access switch in security settings

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The switch does not send a support request. This article does not promise a fixed response time or additional phone or chat support.

Learn more about personal support.