General

Frequently asked questions

Forgotten password or login does not work

How to reset your password or change your login e-mail.

Error when connecting the Apple calendar (app-specific password)

Help if the connection to iCloud / Apple Calendar fails despite the correct password.

Calendar synchronization: appointments are missing or do not update

Why it can take a while for connactz appointments to appear in your Google or Outlook calendar.

Why don't I see any availabilities (gray bars) in the staffing agent's schedule?

Reasons why some people's calendars remain white even though they have appointments.

Why are my team members not receiving emails?

Solutions when invitations or staffing requests are not received.